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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

FREQUENTLY ASKED QUESTIONS

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General FAQs

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  • Is there a bag policy?

    Yes, we have a clear bag policy.

    Clear Bag Policy
  • Is the event all ages?

    Yes.

  • What time does the event start/end?

    Venue doors open at 4:30 PM
    Curfew 11:00 PM

    No one is permitted to camp out or lineup prior to 8AM on the event day they have purchased tickets for

  • Where do I park for this event?

    Please refer to our Tickets page to purchase parking passes ahead of time. Paid Parking is available for the event on a first-come first-served basis. If you are purchasing a parking pass, we strongly recommend arriving early, and carpooling to the event. There is also a free shuttle from the Parson’s Engineering Complex in Old Town Pasadena. You can park in Old Town Pasadena, or take a rideshare service, and access the free shuttle to and from the venue. Shuttle service will begin at 2PM, and conclude 60 minutes after the event.

  • What is considered a professional camera? What cameras are OK?

    Professional cameras such as DSLRs, bridge cameras or any devices with detachable lenses are not allowed.

    Cameras can be refused at security discretion upon entry.

    Non-Professional cameras such as film photo cameras (analog photography), disposable, point-and-shoot, cell phones or polaroids are OK.

  • Is there Public Transportation to the event?

    Shuttle from Old Town Pasadena: There is a free shuttle to the venue from the Parson’s Engineering Complex in Old Town Pasadena. You can park in Old Town Pasadena, or take a rideshare service, and access the free shuttle to and from the venue. Shuttle service will begin at 2PM, and conclude 60 minutes after the event.

    Metro: The A Line (Blue) Metro rail stop (Memorial Park Station) is less than a ½ mile walk to the Parson’s Shuttle. For assistance planning your trip visit metro.net

    WALKING: Brookside at the Rose Bowl is approximately 1.5 miles from the Parson’s Complex. For those choosing to walk to/from the event, please heed all crossing signals and pathways.

  • Will you be posting set times in advance?

    No. Early arrival is encouraged to avoid traffic delays.

  • Where is the Rideshare drop off/pick up point?

    All Rideshare and Taxi services must drop-off and pick-up in Old Town Pasadena. Shuttle service to the event will be provided free of charge, to-and-from the Parsons Engineering Complex in Old Town Pasadena. At the conclusion of the event, please take the shuttle back to Parsons to order any rideshare pickups.

  • Will there be free water refill stations?

    Yes.

  • Will there be vegetarian and/or vegan food options available at the event?

    Yes.

  • Do you have a lost and found?

    Yes, please check back closer to event dates for lost and found information.

  • How will Covid-19 affect this event?

    Please review our Health & Safety info.

  • Can I bring in my medical prescription?

    If you’re bringing prescription medication, please be sure that it is in the original packaging or container, with the name on the label matching the name on your ID. Please do not bring in multiple medications mixed together in the same container. Each medication must be separate. If you have concerns about your medication being admitted to the event, please reach out to Accessibility / ADA.

  • I don't see my Question here.

    Please visit our Contact page.

  • Will there be breast pumping stations?

    Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.

    Check the event Map for locations closer to the event date.

  • Can I volunteer or are you hiring?

    As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.

  • Can I bring naloxone into the event?

    Yes, Naloxone is permitted for personal use.

TICKETS & ORDER FAQS

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  • I placed an order but did not receive my mobile tickets or order confirmation.

    Please contact https://support.axs.com/ 
    Hours: Mon - Fri 8am-10pm, Sat & Sun 12pm-10pm CST
    Live Chat available!

  • Can my ticket be scanned from my mobile device?

    AXS Mobile ID tickets will be scanned from your phone on the AXS App at the entrance gate per day.

  • When will I get my Parking Pass?

    Please visit our Tickets & Order Info page for details.

  • Are payment plans available?

    No.

  • I am no longer able to attend, can I get a refund?

    Sorry, no refunds.

  • How do I transfer a ticket / How do I transfer my friend’s ticket to them?

    You may transfer individual tickets through your AXS account – instructions can be found HERE.